Pippa Rutherford’s Privacy Policy
I am a sole trader providing wellbeing services primarily to women. These services include NLP Coaching, Time Line Therapy and Hypnosis. I am also a Brand Partner for Young Living.
This Privacy Policy is designed to help you understand what kind of personal data I collect, process, use, share and store in connection with coaching, products bought, and use of the pipparutherford.com website. It also describes how I safeguard your data, when and how it is destroyed and sets out your individual rights in relation to that data.
In the course of providing services you’ve used or requested, you consent to the data practices described in this statement.
Protecting your private information is my priority.
Our contact details
Name: Pippa Rutherford
Phone Number: +44 (0)7876 345 634
E-mail: pippa@mamas-mojo.co.uk
Website: https://pipparutherford.com
Privacy Policy effective from 25 April 2024.
The type of personal information we collect
To provide you with free or purchased products and services offered, Pippa Rutherford may collect and process personally identifiable information, such as:
- Name
- Postal address
- Email address
- Phone number
- Billing and credit card information
- Information you share within a coaching session or call
- IP address
- Website browser type and version
- Operating system
If relevant to your purchase or coaching and only if shared by you, additional personal data may include special categories of (sensitive) personal data, relating but not limited to:
- Health
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic and biometric data
- Data relating to sexual orientation
- Data relating to criminal convictions and offences
If you object to the collection and use of your personal data I may not be able to guarantee the successful outcome of your coaching or may be unable to provide you with coaching services.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Booking an introductory coaching call, coaching sessions or classes via my website using my Calendly Scheduling account (www.calendly.com)
- During a coaching session or phone call which I may make a record of in my session notes
- Registering for an account
- Entering a competition sponsored by us or one of our partners
- Signing up for special offers from selected third parties
- Sending us an email message
- Submitting your credit card or other payment information when ordering and purchasing products and services
- Requesting one of our free resources from the Pippa Rutherford website
We also receive the following personal information indirectly, when you visit my website:
- IP address
- Web Browser Type and Version
- Operating System
- Tracking User Behaviour
- Cookies
We use the information that you have given us in order to:
- Offer and quote products and services to suit your unique requirements.
- Operate, deliver and invoice for the products and services you have requested.
- Inform you of other products and services available from Pippa Rutherford and her affiliates.
- Contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys and other general information.
- Keep track of the website and pages our users visit within pipparutherford.com to determine which of Pippa Rutherford’s services are the most popular. This data is used to deliver customised content and advertising within the website to customers whose behaviour indicates that they are interested in a particular subject area.
- Information such as your IP address, browser type and operating system are used for the operation of the service, to maintain quality of the service and to provide general statistics regarding use of the pipparutherford.com website.
- The pipparutherford.com website may use cookies to identify visitors and help personalise your online experience. Cookies provide a convenience feature to save you time and to tell the web server that you have returned to a specific page and helps it to recall your specific information on subsequent visits. This simplifies the process of recording your personal information such as billing and shipping addresses etc. and previously shared information can be easily retrieved. You can decline certain cookies as you wish.
Where I collect data directly from you, I am the data controller. A data “controller” means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.
We may share this information with:
- Trusted partners to help perform statistical analysis, send you email or postal mail, provide customer service or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pippa Rutherford and they are required to maintain the confidentiality of your personal information.
- Pippa Rutherford may disclose your personal information if required to do so by law, to protect the personal safety of customers or the public and to protect and defend the rights or property of the Pippa Rutherford business.
Pippa Rutherford does not sell, rent, lease or share its customer lists to third parties.
Where I use trusted partners to process your data, these parties are known as processors of your personal data. A data “processor” means the individual or organisation which processes personal data on behalf of the controller. Examples of trusted partners would be my website provider, BlueHost and Get Oiling, and my booking calendar, Calendly.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on to for processing information relating to coaching services is:
- We have a contractual obligation.
It is for our internal use only to help the Coach help you achieve the positive change that you want to make.
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on to for processing information relating to the use of our website is:
- We have a legitimate interest.
If you visit my website for purposes such as downloading a resource or joining our mailing list, I consider that I have a legitimate business interest to provide you with information about future products and services that I offer which I believe may be of interest to you based on your previous actions and behaviours.
You may request to be withdrawn from any promotional or marketing emails or other contacts from me at any time by clicking on the Unsubscribe button included in all automated correspondence or by emailing pippa@mamas-mojo.co.uk.
How we store your personal information
Your information is securely stored and kept strictly confidential.
Information you share electronically, will be stored electronically. If a hard copy is produced, it will be secured physically. Appropriate security measures are in place to prevent your personal data from being accidentally accessed or disclosed in an unauthorised way.
In the case of a known or suspected personal data breach, you and the ICO will be notified, where I am legally required to do so.
Information that you have shared during coaching sessions will be stored in paper form. Each client will be assigned a reference number and it’s this, and not a first or last name, that will be included with these notes. These notes will be stored in a locked cabinet.
We keep information relating to coaching sessions for 7 years after the most recent contact that you have had with us, in case you have a desire to return at a future date. If you contact me about coaching services but I do not provide a coaching service to you, I will retain your personal data for a period of 18 months.
We keep all information submitted in relation to an account or services and products you’ve received from us until you close that account or you choose to opt-out of receiving further information from us.
After this time, your electronic information will be deleted from systems and any hard copies will be shredded.
Your data protection rights
Under data protection law, and in relation to our coaching services, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Under data protection law, and in relation to the use of our website, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact me at pippa@mamas-mojo.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can contact us at:
07876 345 634
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
https://www.ico.org.uk